Hi I do have same problem, the issue is: it was planned, since they stopped giving back the money from October 2017 assuming they had problems with Rietumu Bank, and cheating and cheating again with extra requests on AML regulation.
Nor they are a bank, and institution of payment is a non-sense in Europe since there's no license, thus beside the fact that they counted on people who could or would not use the normal banks for their affairs they are counting now on the same for not being prosecuted both civil and penally!
This would be not!
My loss is more the 25,000.00 USD, from bitcoins sent to me on a payment for a service, regularly invoices, and I used them since I had not any other way to get the bitcoins in short time, what for an error. I was blocked three months in Turkey for this, I told my lawyer to add this to the request.
BTW you will not find anyone in their headquarters!
Reason of review: Problems with payment.
Monetary Loss: $25000.
Preferred solution: Full refund.
I didn't like: Being scammed.