I have over $10,000 USD in my account. I had a virtual card with them.
There were fraudulent charges which they did not notify me of. I logged into my account to find them. When I notified them, they blocked my card, but then demanded I send them copies of all the pages of my passport. I never heard of this and checked with Mastercard, this is not normal and not ok.
Mastercard said they never heard of this. I tried to make a bank transfer to get my money out of the account and then they said this: At the moment due to the tightening of the rules for servicing payment institutions in Europe, some banks refuse to take us for maintenance, and those in which we were serviced had to close our accounts due to new rules from the regulator. At the moment, we are working hard to open new accounts in order to resume operations with bank transfers as soon as possible. As soon as we open the first account, we will immediately notify all customers through the news on the site, social networks and mailing on the client base.
All payments are temporarily unavailable.
We are sorry for any inconveniences and thank you for understanding. Now I have no way to get my money out of the account and I have read terrible reviews of them holding many people's money with no reason.
Product or Service Mentioned: Worldcore Account.
Reason of review: Problems with payment.